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Lafferty Group

Customer Experience Execution: from Strategy to Consistent Delivery in 90 Days

Join our virtual retail banking webinar on delivering stronger Customer Experience (CX) – from leadership priorities to consistent day-to-day branch execution. Register and share your insights via our confidential, anonymous CX survey.

11am, 17 February 2026

Build a CX culture that delivers!

Back home⁞Executing Customer Experience Strategy

Virtual Leadership Session

This Retail Banking Council Africa leadership session is for senior
executives and senior managers and will focus on:

  • Where CX execution typically breaks down between head office intent and daily delivery;
  • What leaders must make visible, measured, and reinforced to regain execution control;
  • Why traditional CX metrics often lag failure rather than prevent it;
  • What can realistically improve within 90 days using existing systems and teams

Please provide us with your details using the registration form, and help us by completing the Customer Experience survey using the link provided after registration. The survey is anonymous and details will be kept confidential.