STRATEGIC LEARNING AND DEVELOPMENT FOR BANK TRANSFORMATION

INVEST IN YOUR BANK'S MOST VALUABLE ASSET – ITS PEOPLE

At the Retail Banking Institute, we partner with Learning & Development leaders like you to build the capabilities your bank needs to thrive in a fast-changing retail environment. Our globally recognised certifications are built for transformation, aligning with your people strategy, delivering measurable results, and reinforcing your competitive advantage.

In a world of disruption, your people are your competitive edge. You know already that your employees are the most valuable assets at your bank.

You know your people are your bank's greatest asset. We help you unlock their full potential, not through generic content, but with industry-specific programmes rooted in real-world banking practice, data-driven insights, and decades of research. And while everyone wants bank transformation, it only works successfully when employees buy in to the vision, and understand the strengths of a true retail banking culture.

SOLUTIONS THAT ALIGN WITH YOUR LEARNING STRATEGY

Our programmes don't just train: they transform. Whether you're embedding digital skills, strengthening leadership pipelines, or aligning learning with your ESG and brand strategy, we help you show impact on the bottom line.

Partner with RBI to craft a bespoke learning strategy that aligns with your organisation's roadmap. Whether you're upskilling key teams, launching a leadership cohort, or seeking transformation-focused certification, we're ready to support your vision.

Retail Banking Institute programmes are tailored for each stage of professional life as a retail banker. Choose from three certification levels that align with career stages, from front-line roles to executive leadership:

Affiliate International Retail Banker -- Lays the foundation in customer service, operations, compliance, and digital literacy. Ideal for your emerging or mid-tier staff.

Associate International Retail Banker -- Designed for managers spearheading transformation through data-driven insights, AI integration, fintech collaboration, and MSME strategies.

Certified International Retail Banker -- Equips senior leaders with strategic skills in governance, risk leadership, bank leadership ESG, brand, and asset-liability management to lead digital transformation at scale. Lead the creation of a modern customer-centric digital retail bank.

We can also enable your team's advancement by delivering tailored, digitally enabled customer solutions with confidence. You'll be looking to outpace fintech competition by embedding data analytics, AI, and innovation into your transformation plans. Our emphasis is on leading with integrity, from understanding regulatory complexity to building brand value and sustainable practices.

WE'RE HERE TO HELP

Book a discovery session with our team, and let's build your retail bank's next generation of leaders – together. Contact us today and we'll get started.

BUILT FOR BUSY TEAMS – SCALABLE AND FLEXIBLE SOLUTIONS

For your busy workforce, we offer a combination of teaching styles that are proven to be effective and engaging. You have the option of self-paced learning combined with pre-recorded tutorials covering each module. You can elect to put groups of candidates into our programmes where they read material at their own pace, and join a weekly one-hour interactive tutorial delivered by our experienced tutors, which are very popular because of the depth of experience and willingness to engage with candidates. We can also deliver in-house training programmes by our own tutors, or by supporting your in-house training teams.

GLOBALLY BENCHMARKED PROFESSIONAL CERTIFICATIONS

For Lafferty Group, bankers should stand equal with law and medicine as a qualified profession. We provide three levels of progressive professional certification across the career of retail bankers from early career to management to leadership positions.

We provide standalone certification and partnership certifications with individual banking schools such as Access Bank's School of Banking Excellence, and national banking institutes such as the Egyptian Banking Institute. We also offer co-branded certifications with banks that have their own training divisions.

SUPPORT THAT CONTINUES BEYOND CERTIFICATION

The learning does not stop at graduation. Graduates of our programmes can become members of Retail Banking Institute through bank memberships to avail of our continuous professional development programmes, which are delivered through continuous education, Council meetings, and masterclasses.

YOUR RETURN ON INVESTMENT

We deliver education and training with measurable results. Successful candidates say that the feel greater confidence in understanding and serving customers. Let's hear from some of the leaders who have put their teams through our programmes.
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TESTIMONIALS

We share with you testimonials from clients who have taken our Certified International Retail Banker programmes.
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