Customer Experience Execution: from Strategy to Consistent Delivery in 90 Days
Join our virtual retail banking webinar for senior bankers on delivering stronger Customer Experience (CX) – from leadership priorities to consistent day-to-day branch execution. Register and share your insights via our confidential, anonymous CX survey.
Please register your interest to be notified about the next session.
Virtual CX Leadership Session
This Retail Banking Council Africa leadership session is for leaders, senior
executives and senior managers and will focus on:
- Where CX execution typically breaks down between head office intent and daily delivery;
- What leaders must make visible, measured, and reinforced to regain execution control;
- Why traditional CX metrics often lag failure rather than prevent it;
- What you can realistically improve within 90 days using existing systems and teams
Please provide us with your details using the registration form, and help us by completing the Customer Experience survey using the link provided after registration. The survey is anonymous and details will be kept confidential.
Lafferty Group
Contact Us
enquiries@lafferty.com
caroline.hastings@lafferty.com
The Leeson Enterprise Centre
Altamont Street
Westport, Co. Mayo
Ireland
F28 ET85