Testimonials

I write to express my profound gratitude to the Retail Banking Institute (Lafferty Group) for the remarkable contribution you made toward the Retail Business transformation journey of GCB Bank Plc (Ghana). In January 2024, GCB Bank Plc in Ghana initiated a strategy to realign the Retail Banking Business to make it more sales focused, one of the challenges was how to carry the sales force along in this major transformation.

In all, there were 650 staff members who were identified to be trained across the three levels with the Management Committee of the Retail Business taking the final level. Over a period of six months all the staff were certified with some remarkable pass rates. The appreciation of the team has been great leveraging their knowledge acquired through the training. The outcome of the engagement has been commendable.

Below are some successes resulting from your partnership. Under the transformation Agenda, the Retail Team achieved remarkable milestones, including:

Business Growth & Market Expansion: Achieved a GHS 6.7 billion (55%) increase in retail deposits, 43% growth in loans, expanded the customer base by over 300 thousand customers (11%), and successfully launched new retail banking products & services tailored to customer needs.

Transformation & Growth: Transitioned the retail department into a more sales-focused team, fostering stronger customer relationships and driving increased retail deposits and loan uptake.
Innovation & Digital Transformation: Ensured customers benefited from the best mobile banking app in the country, offering superior convenience, seamless user experience, and robust security, further strengthening customer trust and engagement.

Customer-Centric Approach: Introduced personalized banking solutions, financial literacy programs, or loyalty initiatives. Enhanced Brand Visibility Led multiple media engagements, particularly to promote the "Skip the Stress, Get the Cash" loan campaign, which significantly boosted the bank's visibility and strengthened customer engagement.

Leadership & Team Development: Fostered a culture of excellence by implementing training programs, mentoring initiatives, and performance-driven incentives.
GCB partnered the Retail Banking Institute (RBI) to provide training and continuous professional development for GCB's retail team, reinforcing the bank's people and talent strategy. This initiative aimed to strengthen customer relationships, enhance personalized banking services, and drive long-term value for shareholders and other stakeholders.

As a result of this partnership, over 600 staff have been certified across the various levels of the Retail Banking Institute (RBI) certification framework. This is our own small way of saying "Thank you".

These advanced certifications have been instrumental in strengthening the expertise of our experienced retail banking professionals and leadership team.

Based on Access Bank's positive experience with the Retail Banking Institute and the substantial value the CIRB certifications have added to our workforce, I am delighted to recommend the RBI as a trusted partner for retail banking training and certification.

Retail Banking Institute's programs are very insightful and value additional. Their facilitators are world class, highly exposed, knowledgeable, organized, professional and committed to bringing the best out of the training participants.

I highly recommend Retail Banking Institute to any organization in the world that wants to upskill its staff to a level where they would begin to make a difference and add massive value to the organization.