Finding the right robot-human mix

Oh, to have the confidence of a robot. At log-in, ChatGPT warns you that it can give incorrect answers, and then proceeds to deliver that wrong information with super-human confidence. Most companies currently have humans supervising the robots while they try to get the mix right. AI in hiring is one example. Some companies are now thinking of re-introducing the human touch in job applications, or at least at an earlier stage of the process. Widespread use of AI by job applicants tends to flatten distinctions between candidates, as they all ask ChatGPT to finesse their application letters, while application-sorting AI used by companies makes applicants feel undervalued. “Asynchronous Interviews” take place with a job applicant on one end and a robot on the other, which many applicants find demoralising. Research company Neurosight said that 31 per cent of male applicants and 19 per cent of female applicants used AI in job applications last year. As the FT reports: “Even HireVue, a big vendor of asynchronous video interviews, wrote in a paper last year: ‘One of the best ways to reduce cheating behaviour of all types is to utilize a multi-stage workflow in which a candidate’s knowledge, skills, and abilities are validated by an interviewer in a live interview setting’.”