View the schedules for the upcoming online International Retail Banker courses below.
A practical entry-level qualification for professionals working across sales, operations, marketing, and credit risk in retail banking.
| Date | Time UTC+1 | Module | Tutor |
|---|---|---|---|
| 24 June | 3pm | Introduction to Retail Banking | Dr Ronan Lynch |
| 1 July | 3pm | Ethics and Customer Trust | Dr Ronan Lynch |
| 8 July | 3pm | Customer Management I | Stuart Harle |
| 15 July | 3pm | Marketing | Carlos Wanderley |
| 22 July | 3pm | Sales Techniques | Carlos Wanderley |
| 29 July | 3pm | Profitable Propositions | Stuart Harle |
| 5 August | — | Gap Week | — |
| 12 August | — | Gap Week | — |
| 19 August | 3pm | Payments | Stuart Harle |
| 26 August | 3pm | Operations and IT | Stuart Harle |
| 2 September | 3pm | Risk Management I | Dr Essam El Mallakh |
| 9 September | 3pm | Retail Credit Risk I | Dr Essam El Mallakh |
Management-focused programme for professionals leading teams and driving retail banking performance.
| Date | Time UTC+1 | Module | Tutor |
|---|---|---|---|
| 25 June | 3pm | Advanced Customer Management | Stuart Harle |
| 2 July | 3pm | Advanced Operations & IT | Stuart Harle |
| 9 July | 3pm | Understanding MSMEs to Help them Succeed and Grow | Stuart Harle |
| 16 July | 3pm | Fintech Journeys | Carlos Wanderley |
| 23 July | 3pm | Fintech Revolution | Stuart Harle |
| 30 July | 3pm | Sales Management | Carlos Wanderley |
| 6 August | — | Gap Week | — |
| 13 August | — | Gap Week | — |
| 20 August | 3pm | People Management | Carlos Wanderley |
| 27 August | 3pm | Product Management | Carlos Wanderley |
| 3 September | 3pm | Collections & Recovery | Stuart Harle |
| 10 September | 3pm | Retail Credit Risk II | Dr Essam El Mallakh |
enquiries@lafferty.com
caroline.hastings@lafferty.com
The Leeson Enterprise Centre
Altamont Street
Westport, Co. Mayo
Ireland
F28 ET85