Programmes

Retail Banking Institute offers three levels of qualification in retail banking: Affiliate, Associate, and Certified International Retail Banker.

Graduates who complete the programme report that they understand their customers better, are more confident in dealing with customers, and are better equipped to compete for business against the growing number of fintech businesses and telcos offering consumer financial services.

Most banks are now struggling to mobilise retail deposits, and that's often because they don't understand their customers.

The future of retail banking looks very different than the traditional branch-based bank. And while branches remain crucial in many places, the real challenge is to understand and implement a customer-centred practice.

Our programme trains bankers in building and developing a modern customer-centred digital retail bank, fit for the future!