Programmes

Retail Banking Institute is the only global education provider exclusively dedicated to building the next generation of retail banking leaders -- from front-line bankers to CEOs -- through specialised, practical, and future-focused learning that blends ethics, customer trust, digital transformation, and global best practice.

Retail Banking Institute offers three levels of qualification in retail banking:

• Affiliate International Retail Banker
• Associate International Retail Banker
• Certified International Retail Banker

Graduates who complete the programme report that they understand their customers better, are more confident in dealing with customers, and are better equipped to compete for business against the growing number of fintech businesses and telcos offering consumer financial services.

Most banks are now struggling to mobilise retail deposits, and that's often because they don't understand their customers. The future of retail banking looks very different than the traditional branch-based bank. And while branches remain crucial in many places, the real challenge is to understand and implement a customer-centred practice.

Our programme trains bankers to build and develop a modern customer-centred digital retail bank, fit for the future!