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Associate International Retail Banker

Retail Banking Institute provides independent professional banking training and qualifications for individuals in the fields of retail banking and payments.

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  • Course details: Online lessons, which can be self-paced, supplemented by the Lafferty Daily Briefings on banking and payments.
  • Hours: 100 – 150
  • Price: €899.00

In level II, Associate International Retail Banker training programme, candidates are introduced to the management functions of retail banks, and how to operate a retail bank in challenging environments. It builds on the knowledge gained in the foundation programme Affiliate International Retail Banker.

The Associate programme helps candidates to develop best practices in customer segmentation and profitable propositions, leading to highly personalised offerings for customers. This helps to improve customer service, and helps banks build on their competitive advantage as regulated and trusted institutions. With a bank's unique access to customer data, this helps a bank provide customers access to faster payments services and a range of exciting new financial services, by acting on real-time data. Well-managed data gives banks an advantage.

Our new modules on AI, data and analytics deepen employee understanding of how to deliver new revenue and to make the bank more efficient, flexible, and customer-centred. The programme trains candidates to operate in an increasingly digital world and teaches them how to understand the fintech journey and how to successfully implement partnerships with fintechs. We help candidates change the bank to offer new digital revenue streams – for both branch and digital customers.

Candidates learn about best practice and successful innovation from the best retail banks across the world with up-to-date case studies and knowledge drawn from our Retail Banking Councils.

On completing the programme, candidates will be able to understand the principles of managing risk, finances, people, and portfolios, along with the functions of recovery and collections. In this level candidates will also learn the business models of fintech businesses, and the partnership ecosystem.

The material covered in level II includes:

  • Payments, Transactions, and Settlement
  • AI, Data & Analytics
  • Advanced Customer Management
  • Recovery and Collections
  • Fintech I – Drivers, Models & Profitability
  • Fintech II – Partnerships
  • People Management
  • Managing the Product Portfolio
  • Advanced Operations
  • Retail Credit Risk Management II

For group participants, the programme can be supplemented by weekly tutorials presented by our specialist tutors.

Please contact Caroline.Hastings@lafferty.com to find out how we can help you.

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