Associate International Retail Banker

WHAT QUALIFICATIONS DO RETAIL BANKERS NEED TODAY?

Retail bankers wishing to develop their skills to manage teams or products need to know and understand how banking is changing – and how to implement the changes needed to stay competitive and relevant.

Our Associate International Retail Banker programme offers retail banking management training leading to professional banking qualifications for managers and aspiring managers . The programme is designed to help you transform your bank into a modern customer-centric digital retail institution.

The Associate International Retail Banker training programme delivers practical knowledge, drawing on the deep experience of tutors with long careers in retail banks around the world who have operated in challenging environments through several business cycles.

This qualification builds on the knowledge gained in the foundation programme Affiliate International Retail Banker.

WHAT WILL I GAIN BY TAKING THIS PROGRAMME?

This programme is designed for people who will be involved in changing the bank today and over the next years as banks move to future-proof in the face of growing competition from neobanks, telcos, and fintech companies.

You will gain internationally recognised qualifications from the global leader in retail banking education and training.

With this training and qualification, you will:

• Prepare yourself for the major changes happening across the retail banking world.
• Be equipped to run a branch, a team, or a suite of products and services.
• Put customers at the centre of your business by developing a customer-centric culture and building an excellent customer management operation.
• Know how to gather, analyse and use customer data and data analytics to deliver new revenues and make your bank more efficient, flexible and customer-centred.
• Leverage that customer data for real-time decision making and digital offers.
• Know the place of machine learning and AI in banking operations – and know the difference between the hype and the reality.
• Put in place best practice in customer segmentation to make personalised offerings to customers.
• Understand the development of fintech companies which are now the main competitors to retail banks, and how and where to build partnerships with fintechs.
• Build on your competitive advantages as a regulated and trusted financial institution.
• Change the bank to offer new digital revenue streams for both branch and digital customers.
• Gain the ability to oversee teams or product lines, drive innovation, and lead strategic, customer-centric initiatives.
• You'll gain a comprehensive knowledge of proven techniques to build excellence in your bank.
• You'll learn to identify the pain points at your bank, and how to solve them.

HOW CAN THIS CERTIFICATION ADVANCE MY RETAIL BANKING CAREER?

Candidates learn about best practice and successful innovation from the best retail banks across the world with up-to-date case studies and knowledge drawn from our Retail Banking Councils.

On completing the programme, candidates will be able to understand the principles of managing risk, finances, people, and portfolios, along with the functions of collection and recovery. In this level candidates will also learn the business models of fintech businesses, and the partnership ecosystem. You'll be more confident in your decisions about developing partnerships that are good for your customers and your business – and when to go it alone.

WHAT MAKES THE RETAIL BANKING INSTITUTE DIFFERENT FROM OTHER PROVIDERS?

Retail Banking Institute is part of Lafferty Group, which has been serving the retail banking industry with education and knowledge services since 1981. Our expert tutors have deep experience in retail banking across all five continents.

Unlike other business schools or training businesses, we are completely focused on retail banking. Our curriculum and research draws on our daily interactions with retail banks through our International Retail Banking Councils. This allows bankers from all around the world to learn from international best practice and see how it applies in their own markets.

Programmes aren't just theoretical; they are built from practical real-world case studies of leading retail banks worldwide. Participants don't just "learn about banking": they see how the best banks do it today, including digital transformations, fintech partnerships, and customer-centred business models.

The material covered in level II includes:

• Advanced Customer Management
• AI, Data & Analytics
• Advanced Operations
• Micro, Small and Medium Business Banking
• The Fintech Revolution
• Fintech Journeys
• People Management
• Managing the Product Portfolio
• Collections and Recovery
• Retail Credit Risk Management II

You will find in-depth detail on the material covered across the programme here.

For group participants, the programme can be supplemented by weekly tutorials presented by our specialist tutors.