Certified International Retail Banker

• Course details: Online lessons supplemented with interactive tutorials.
  
• Hours: 3 – 4 hours reading per module plus hour-long tutorial
• Price: €1,299.00

The Certified International Retail Banker programme is RBI's top level retail banking qualification, designed for people who lead or aspire to lead the bank's most important departments, right up to chief executive level. We have developed this programme over many years, building in our own research, insights from our global councils, and feedback from experienced retail banking leaders.

This programme is designed for busy executives, and can be taken over the course of two months, spending a few hours per week to cover reading, study, tutorials and exams. There is a weekly one hour live interactive tutorial with our top tutors where you'll also engage with fellow banking leaders from around the world to share challenges and insights.

IS THIS RETAIL BANKING QUALIFICATION FOR YOU?

If you aspire to a leadership position at your bank, or are already in an executive leadership position, this retail banking qualification is for you. This programme will show you how to deal with the challenges you will find at board level, including building a strong board, tackling ESG challenges, and building customer trust.

You'll learn the crucial roles of leadership in risk management. You'll grasp the necessity of building a digital core at the heart of your bank. As a leader, you are responsible for the brand of the bank – and for recognising and growing the value of the brand, and its emotional power.

Uniquely, we teach the fundamentals of Asset and Liability Management for retail bankers, and how to make sure that the retail bank gets its fair dues for its contribution to bank profitability and sustainability.

THE CURRICULUM

WHAT WILL YOU LEARN IN THIS CERTIFIED RETAIL BANKING QUALIFICATION

• You'll gain knowledge of how to inspire senior colleagues and employees.
• You'll understand the power of leadership and how to engage your team in successful transformation projects.
• You'll know how to go about taking on the challenges of big tech and fintech players by building a digital, customer-centred core of your bank.
• You'll appreciate the deep power of connecting data analytics and technology to differentiate your customer offerings.
• You'll learn the underappreciated power of the brand, and its connection to staff, customers and prospects.
• You'll gather unique insights into the central role of the retail bank in asset and liability management, and the behaviouralisation of customer deposits to maximise performance.

WHAT MAKES THE RETAIL BANKING INSTITUTE DIFFERENT FROM OTHER PROVIDERS?

Retail Banking Institute is part of Lafferty Group, which has been serving the retail banking industry with education and knowledge services since 1981. Our expert tutors have deep experience in retail banking across all five continents.

Unlike other business schools or training businesses, we are completely focused on retail banking. Our curriculum and research draws on our daily interactions with retail banks through our International Retail Banking Councils. This allows bankers from all around the world to learn from international best practice and see how it applies in their own markets.

Programmes aren't just theoretical; they are built from practical real-world case studies of leading retail banks worldwide. Participants don't just "learn about banking": they see how the best banks do it today, including digital transformations, fintech partnerships, and customer-centred business models.

THE PROGRAMME

Certified International Retail Banker covers these critical subjects:

• Bank Governance
• ESG Principles
• Risk Leadership
• Building a Modern Customer-Centric Digital Retail Bank
• Leadership in Retail Banking
• Brand Management for Retail Executives
• Asset and Liability Management

You can find in-depth detail on the material in each of these module here.