Affiliate International Retail Banker
The Affiliate International Retail Banker programme is RBI’s foundation programme in retail banking and it is designed for people who run the bank on a day-to-day basis. This programme is designed for busy professionals, and can be taken over the course of ten weeks with a requirement of 8 to 10 hours per week to cover reading, study, tutorials and exams.
- Course details: Online lessons supplemented with interactive tutorials.
- Hours: 8 –10 per week
- Price: €799.00
IS THIS PROGRAMME FOR YOU?
If you are in the early stages of your career in retail banking, this programme is ideally suited for you. Retail banking, which deals with large numbers of customers, requires people who have a deep understanding of customer service and a customer-centred culture, and how this is supported by an excellent operational culture. The programme is designed to build your skills and knowledge across these inter-related areas of retail banking.
It will help you learn how to run a customer-centred, modern profitable retail banking.
What will you learn?
On completion of the programme, you will have learned how a modern digital customer-centric retail bank operates.
- You will be more confident in your dealing with customers and other employees across the retail bank.
- You will understand the central place of ethics in building customer trust and long-term relationships with customers.
- You will appreciate the importance of a customer-centred culture and the central place of operations and high-quality customer management in retail banking.
- You will know how customer data drives excellence in marketing, sales, and customer relationships.
- You will have a comprehensive understanding of the risks in retail banking, and how to minimise them.
Online Exams
There is continuous assessment with an exam for each module
Successful candidates earn the Affiliate International Retail Banker certificate from Retail Banking Institute.
Supporting Services
- Video TutorialsLive
- Virtual Instructions
- In-house Training
This course is suitable for aspiring or early-career professionals. On completion of the Affiliate International Retail Banker programme, successful candidates can progress to the second level, which trains candidates in how to manage people and services.
We welcome you to apply today for the Affiliate International Retail Banker programme.
Lafferty Group
Contact Us
E: enquiries@lafferty.com
E: caroline.hastings@lafferty.com
The Leeson Enterprise Centre
Altamont Street
Westport, Co. Mayo
Ireland
F28 ET85