View the schedule below for the Affiliate and Certified International Retail Banker programmes.
The Affiliate International Retail Banker programme is RBI's entry-level retail banking qualification and is designed for people who run the bank on a day-to-day basis, such as salespeople or marketing people, people working in operations, or credit risk officers. This programme is designed for busy professionals, and can be taken over the course of ten weeks with a requirement of 6 to 10 hours per week to cover reading, study, tutorials and exams.
Date | Module | Time | Tutor |
2 July | Introduction to Retail Banking | 2pm | Stuart Harle |
9 July | Ethics and Customer Trust | 2pm | Prof Paul Griffiths |
16 July | Customer Management I | 2pm | Stuart Harle |
23 July | Sales Management | 2pm | Carlos Wanderley |
30 July | Marketing for Retail Banks | 2pm | Carlos Wanderley |
6 Aug | Profitable Propositions | 2pm | Stuart Harle |
13 Aug | Payments | 2pm | Stuart Harle |
20 Aug | Operations and IT | 2pm | Stuart Harle |
27 Aug | Risk Management | 2pm | Dr Essam El Mallakh |
3 Sept | Retail Credit Risk I | 2pm | Dr Essam El Mallakh |
The Associate International Retail Banker is RBI's programme for people managing teams or products and services in retail banking: you are the ones charged with changing the bank. We cover Advanced Customer Management, AI and Analytics, Advanced Operations and IT, Fintech Journeys and Fintech Revolution, Product Management, People Management, Collections and Recoveries and Advanced Retail Credit Risk.
Date | Module | Time | Tutor |
11 July | Introduction to Retail Banking | 2pm | Stuart Harle |
18 July | Ethics and Customer Trust | 2pm | Prof Paul Griffiths |
25 July | Customer Management I | 2pm | Stuart Harle |
1 Aug | Sales Management | 2pm | Carlos Wanderley |
8 Aug | Marketing for Retail Banks | 2pm | Carlos Wanderley |
15 Aug | Profitable Propositions | 2pm | Stuart Harle |
22 Aug | Payments | 2pm | Stuart Harle |
29 Aug | Operations and IT | 2pm | Stuart Harle |
5 Sept | Risk Management | 2pm | Dr Essam El Mallakh |
12 Sept | Retail Credit Risk I | 2pm | Dr Essam El Mallakh |
Certified International Retail Banker programme is designed for senior executives already serving or planning to serve in management roles. Candidates receive reading material each week that separately cover Governance, ESG and Sustainability, Risk Leadership, Building a Modern Customer-Centric Digital Retail Bank, Leadership, Brand Management, and Asset and Liability Management. Once candidates have prepared themselves with the reading material, they join a weekly online interactive small group tutorials led by our specialist instructors. The programme runs by continual assessment, and each week, candidates complete a mini-exam following each module. This high level programme runs for seven consecutive weeks from Thursday 3 July 2025.
Date | Module | Time | Tutor |
3 July | Bank Governance | 2pm | Prof Paul Griffiths |
10 July | ESG and Sustainability | 2pm | Stuart Harle |
17 July | Risk Leadership | 2pm | Dr Essam El Mallakh |
24 July | Building a Modern Digital Retail Bank | 2pm | Stuart Harle |
31 July | Leadership | 2pm | Carlos Wanderley |
7 August | Brand Management | 2pm | Carlos Wanderley |
14 August | Asset and Liability Management | 2pm | Carlos Wanderley |
E: enquiries@lafferty.com
E: caroline.hastings@lafferty.com
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