Retail Banking Institute Logo
Lafferty Group

Search Results

Back home⁞Search
Pages
Home
Local page
Retail Banking Institute
Local page
Retail Banker Certificate
Local page
Affiliate International Retail Banker
Local page
January 2026 Schedule
Local page
CIRB I (2026)
Local page
Introduction to Modern Retail Banking
Local page
Introduction
Local page
Prologue: Buying a Home Made Easier
Local page
Digital Payments Certificate
Local page
Faculty
Local page
Introduction
Local page
Introduction to Modern Retail Banking
Local page
Prologue: Buying a Home Made Easier
Local page
CIRB II (2026)
Local page
The Business of Retail Banking
Local page
The Impact on Corporate Governance of the Advent of the Knowledge Economy
Local page
Introduction
Local page
January 2026 Schedule
Local page
FAQs
Local page
The Impact on Corporate Governance of the Advent of the Knowledge Economy
Local page
The Business of Retail Banking
Local page
Introduction
Local page
CIRB III (2026)
Local page
Ethics and Customer Trust
Local page
The Hidden Cost of Weak Governance
Local page
The Importance of Personalisation and Hyper-personalisation
Local page
Register your Interest – CXE
Local page
Courses
Local page
CIRB 1
Local page
Return on Investment
Local page
The Hidden Cost of Weak Governance
Local page
Ethics and Customer Trust
Local page
The Importance of Personalisation and Hyper-personalisation
Local page
Six Things That A Modern Retail Bank Does For Its Customers
Local page
Culture as a Factor
Local page
Turning Customer Data into an Asset
Local page
Contact
Local page
News
Local page
Privacy Policy
Local page
CIRB 2
Local page
Culture as a Factor
Local page
Six Things That A Modern Retail Bank Does For Its Customers
Local page
Turning Customer Data into an Asset
Local page
Key Revenue Streams
Local page
The Essence of Corporate Governance
Local page
Customer Relationship Management
Local page
Members
Local page
CIRB 3
Local page
The Essence of Corporate Governance
Local page
Key Revenue Streams
Local page
Insights
Local page
Customer Relationship Management
Local page
Testimonials
Local page
Modern Retail Bank Customers
Local page
The Risks of Corruption that Arise in International Banking
Local page
Customer Segmentation
Local page
Associate International Retail Banker
Local page
Basket
Local page
The Risks of Corruption that Arise in International Banking
Local page
CIRB I (NEW)
Local page
Modern Retail Bank Customers
Local page
Customer Segmentation
Local page
Learning and Development Teams
Local page
Payments
Local page
Banks as Drivers Towards a Green Economy
Local page
Life Stage Analysis
Local page
Certified International Retail Banker
Local page
Checkout
Local page
Banks as Drivers Towards a Green Economy
Local page
Payments
Local page
CIRB II (NEW)
Local page
Life Stage Analysis
Local page
Fintech Revolution
Local page
Composition of the Board of Directors
Local page
NPS and Other Customer Feedback Metrics
Local page
Customer Experience Execution
Local page
Complete
Local page
CIRB III (NEW)
Local page
Composition of the Board of Directors
Local page
Fintech Revolution
Local page
NPS and Other Customer Feedback Metrics
Local page
SWOT Analysis of a Modern Retail Bank
Local page
Scenarios of Corporate Governance in the Future
Local page
How Data Analytics and AI Drive Deeper Understanding and Better Outcomes
Local page
Digital Payments
Local page
Scenarios of Corporate Governance in the Future
Local page
SWOT Analysis of a Modern Retail Bank
Local page
How Data Analytics and AI Drive Deeper Understanding and Better Outcomes
Local page
Challenges and Opportunities
Local page
Case Study: The Board of Silicon Valley Bank
Local page
Conclusion
Local page
Registration Complete
Local page
Leadership of a Retail Bank
Local page
Case Study: The Board of Silicon Valley Bank
Local page
Challenges and Opportunities
Local page
Conclusion
Local page
Marketing and Sales Strategies
Local page
CIRB 3 – Module 1 – Exam Questions
Local page
CIRB 2 – Module 1 – Exam Questions
Local page
Search
Local page
People Management
Local page
CIRB 3 – Module 1 – Exam Questions
Local page
Marketing and Sales Strategies
Local page
CIRB 2 – Module 1 – Exam Questions
Local page
Consumer and MSME Credit Assessment
Local page
Introduction
Local page
A Day in the Life
Local page
AIRB – Banque du Caire
Local page
The Forces that Shape the World We Live In
Local page
Consumer and MSME Credit Assessment
Local page
Introduction
Local page
Staying Relevant to Customers
Local page
What is AI?
Local page
Introduction
Local page
Retail Credit Risk
Local page
What does 'Sustainability' and 'Sustainable' Mean?
Local page
Staying Relevant to Customers
Local page
What is AI?
Local page
Employee Engagement And Development
Local page
A Short History of AI
Local page
Target Operating Model
Local page
Operations in Retail Banking
Local page
ESG: Beyond Compliance
Local page
Employee Engagement And Development
Local page
A Short History of AI
Local page
In Conclusion
Local page
How does AI work?
Local page
Managing Programmes and Projects
Local page
TEST
Local page
Consumer Expectations for ESG Principles
Local page
In Conclusion
Local page
How does AI work?
Local page
CIRB I – Module 1 – Exam Questions
Local page
The Three Types of AI
Local page
Using the Right Project Methodology
Local page
Group Leaders
Local page
The Future of ESG
Local page
CIRB I – Module 1 – Exam Questions
Local page
The Three Types of AI
Local page
Introduction
Local page
Key Concepts in AI
Local page
How Operations and IT Enable AI-Driven Improvements
Local page
Complete
Local page
Sustainable Financial Products and Services
Local page
Introduction
Local page
Key Concepts in AI
Local page
Ethics
Local page
Hallucinations
Local page
Customer Data Management
Local page
ESG Frameworks and Regulations
Local page
Ethics
Local page
Hallucinations
Local page
The Role of Ethics in Building Trust
Local page
AI and Business Today
Local page
Conclusion
Local page
Implementation Challenges and Solutions
Local page
The Role of Ethics in Building Trust
Local page
AI and Business Today
Local page
Creating an Ethical Culture
Local page
The Future of AI
Local page
CIRB 2 – Module 2 – Exam Questions
Local page
Banks Committed to Sustainability Action
Local page
Creating an Ethical Culture
Local page
The Future of AI
Local page
Customer-centricity is Essential for Trust
Local page
CIRB 3 – Module 2 – Exam Questions
Local page
An MSME Story: Horizon Bank's Recipe for Success
Local page
Things Banks Need to Avoid
Local page
Customer-centricity is Essential for Trust
Local page
CIRB 2 – Module 2 – Exam Questions
Local page
Comparing Value Delivery Approaches
Local page
The Forces that Shape the World We Live In
Local page
Introduction to MSME Banking
Local page
ESG Compliance Benefits and Risks
Local page
Comparing Value Delivery Approaches
Local page
A Day in the Life
Local page
Customer-centric Benefits
Local page
What does 'Sustainability' and 'Sustainable' Mean?
Local page
Dreams, Necessity, and Opportunity
Local page
Introduction to Retail Banking
Local page
Encouraging Customer Change
Local page
Customer-centric Benefits
Local page
Introduction
Local page
Current State of Customer-centricity
Local page
ESG: Beyond Compliance
Local page
Characteristics of MSMEs
Local page
Banks and the Accumulation of Wealth
Local page
Regulators are Starting to Get Tough
Local page
Current State of Customer-centricity
Local page
Target Operating Model
Local page
Defining Customer Trust
Local page
Consumer Expectations for ESG Principles
Local page
The Five Stages of the Business Life Cycle
Local page
The First Retail Banks
Local page
2025's Political Backlash
Local page
Defining Customer Trust
Local page
Managing Programmes and Projects
Local page
Trust in Retail Banking: The Unique Challenges
Local page
The Future of ESG
Local page
Risks and Challenges Behind Failure Rates
Local page
Commercial Banks Enter the Retail Banking Market
Local page
In Conclusion
Local page
Trust in Retail Banking: The Unique Challenges
Local page
Using the Right Project Methodology
Local page
The Undermining of Customer Trust
Local page
Sustainable Financial Products and Services
Local page
Banks' Role in Supporting MSMEs
Local page
The Rise of Retail Banking
Local page
CIRB 3 – Module 2 – Exam Questions
Local page
The Undermining of Customer Trust
Local page
How Operations and IT Enable AI-Driven Improvements
Local page
Global Customer Trust Metrics
Local page
ESG Frameworks and Regulations
Local page
Practical Skills for Engaging MSMEs
Local page
Retail Banking Through the Economic Cycles
Local page
Introduction: Leading a Risk Management Culture
Local page
Global Customer Trust Metrics
Local page
Customer Data Management
Local page
In Conclusion
Local page
Implementation Challenges and Solutions
Local page
The Vital Role of MSMEs and Banks in Economic Growth
Local page
Business on the Internet
Local page
Understanding and Managing Risks
Local page
In Conclusion
Local page
Conclusion
Local page
CIRB I – Module 2 – Exam Questions
Local page
Banks Committed to Sustainability Action
Local page
CIRB 2 – Module 3 – Exam Questions
Local page
Digital Banking and Digitalisation
Local page
Risk Management Framework
Local page
CIRB I – Module 2 – Exam Questions
Local page
CIRB 2 – Module 3 – Exam Questions
Local page
Introduction
Local page
Things Banks Need to Avoid
Local page
What is a Fintech?
Local page
Fintech Case Studies
Local page
Key Roles in Risk Management
Local page
Introduction
Local page
An MSME Story: Horizon Bank's Recipe for Success
Local page
Defining Customer Management
Local page
ESG Compliance Benefits and Risks
Local page
Fintechs and Digital Banks
Local page
Banking on the Phone
Local page
Embedding Risk Culture into Daily Operations
Local page
Defining Customer Management
Local page
Introduction to MSME Banking
Local page
Customer-centric Value Delivery Approach
Local page
Encouraging Customer Change
Local page
How the Journey Starts
Local page
Retail Banking Business Models
Local page
Effective Crisis Management
Local page
Customer-centric Value Delivery Approach
Local page
Dreams, Necessity, and Opportunity
Local page
Core Customer Management Capabilities
Local page
Regulators are Starting to Get Tough
Local page
Building a Fintech
Local page
Banking Regulation
Local page
Conclusion
Local page
Core Customer Management Capabilities
Local page
Characteristics of MSMEs
Local page
Manage the Relationship Between the Bank, its People, and its Customers
Local page
2025's Political Backlash
Local page
Important Aspects of Building A Fintech
Local page
An Evolution From Bank Control of Payments
Local page
CIRB 3 – Module 3 – Exam Questions
Local page
Manage the Relationship Between the Bank, its People, and its Customers
Local page
The Five Stages of the Business Life Cycle
Local page
Ability to Get, Grow and Keep Valuable Customers
Local page
In Conclusion
Local page
Launching and Growing the Fintech
Local page
CIRB 1 – Module 1 – Exam Questions
Local page
Introduction: A day in the life of Lena
Local page
Ability to Get, Grow and Keep Valuable Customers
Local page
Risks and Challenges Behind Failure Rates
Local page
Have a Deep Understanding of Customer Needs, Behaviours, and Value
Local page
CIRB 3 – Module 3 – Exam Questions
Local page
Performance Management
Local page
Introduction to Ethics and Compliance
Local page
Evolve Quickly or Become Obsolete
Local page
Have a Deep Understanding of Customer Needs, Behaviours, and Value
Local page
Banks' Role in Supporting MSMEs
Local page
Engage Specific Customers or Segments
Local page
Introduction: Leading a Risk Management Culture
Local page
Fintechs Need to Deliver the Promised Customer Centricity
Local page
Ethics in Business
Local page
Ensuring Survival and Growth in a Digital World
Local page
Engage Specific Customers or Segments
Local page
Practical Skills for Engaging MSMEs
Local page
Optimise Customer Satisfaction and Develop a Relationship of Trust and Loyalty
Local page
Understanding and Managing Risks
Local page
Most Common Types of Fintechs
Local page
Ethical and Unethical Behaviour
Local page
Reinventing Through Digital Brand Evolution
Local page
Optimise Customer Satisfaction and Develop a Relationship of Trust and Loyalty
Local page
The Vital Role of MSMEs and Banks in Economic Growth
Local page
Measuring Net Promoter Score (NPS)
Local page
Risk Management Framework
Local page
Conclusion
Local page
Case Studies: Countrywide (US) and Northern Rock (UK)
Local page
Inward vs Outward-looking Mindsets
Local page
Measuring Net Promoter Score (NPS)
Local page
CIRB 2 – Module 4 – Exam Questions
Local page
In Conclusion
Local page
Key Roles in Risk Management
Local page
CIRB 2 – Module 4 – Exam Questions
Local page
From Mortgage to Security
Local page
Analysing Traditional Retail Banks in 2025 (2030 Opportunities and Threats Outlook)
Local page
In Conclusion
Local page
What is a Fintech?
Local page
CIRB I – Module 3 – Exam Questions
Local page
Embedding Risk Culture into Daily Operations
Local page
Introduction: The Challenger and the Titan
Local page
Ethics and Oaths
Local page
Traditional Retail Banking's Inflection Point
Local page
CIRB I – Module 3 – Exam Questions
Local page
Fintechs and Digital Banks
Local page
Introduction
Local page
Effective Crisis Management
Local page
From Disruption to Partnership
Local page
The Mis-selling of Financial Services
Local page
The Future of Traditional Bank Revenue Streams
Local page
Introduction
Local page
How the Journey Starts
Local page
The Importance of a Brand
Local page
Conclusion
Local page
Redefining the Future of Retail Banking
Local page
Compliance – Internal and External
Local page
Roadmap for 2030 Transformation
Local page
The Importance of a Brand
Local page
Building a Fintech
Local page
Marketing
Local page
CIRB 3 – Module 4 – Exam Questions
Local page
Impact on Traditional Retail Banks
Local page
Money Laundering
Local page
Conclusion
Local page
Marketing
Local page
Important Aspects of Building A Fintech
Local page
Marketing Department Structure
Local page
Introduction: A day in the life of Lena
Local page
How Regulators Fuelled the Fintech Revolution
Local page
CIRB 1 – Module 2 – Exam Questions
Local page
CIRB 3 – Module 4 – Exam Questions
Local page
Marketing Department Structure
Local page
Launching and Growing the Fintech
Local page
Building a Marketing and Sales Promotion Plan
Local page
Evolve Quickly or Become Obsolete
Local page
Main Fintech and Neobank Set-up Models
Local page
Introduction to Retail Banking Business Models
Local page
Introduction
Local page
Building a Marketing and Sales Promotion Plan
Local page
Performance Management
Local page
Types of Marketing
Local page
Ensuring Survival and Growth in a Digital World
Local page
Big Tech is Disintermediating Everyone
Local page
Business Models
Local page
Boss or Leader
Local page
Types of Marketing
Local page
Fintechs Need to Deliver the Promised Customer Centricity
Local page
Digital Marketing
Local page
Reinventing Through Digital Brand Evolution
Local page
Risks and Opportunities by 2030
Local page
Business Strategy and Business Models
Local page
Leadership Styles
Local page
Digital Marketing
Local page
Most Common Types of Fintechs
Local page
Attracting New Customers Using the Internet – Inbound and Outbound Marketing
Local page
Inward vs Outward-looking Mindsets
Local page
Fintechs and Neobanks: Beyond Transactions
Local page
Product-centric, Channel-centric, or Customer-centric?
Local page
Main Qualities of a Retail Banking Leader
Local page
Attracting New Customers Using the Internet – Inbound and Outbound Marketing
Local page
Conclusion
Local page
Content Marketing
Local page
Analysing Traditional Retail Banks (2030 Opportunities and Threats Outlook)
Local page
Conclusion
Local page
Defining Customer-centricity
Local page
Essential Principles for an Efficient Retail Banking Leader
Local page
Content Marketing
Local page
CIRB 2 – Module 5 – Exam Questions
Local page
Influencer Marketing
Local page
Traditional Retail Banking's Inflection Point
Local page
CIRB 2 – Module 5 – Exam Questions
Local page
Drivers of Change and Un-bundling the Bank
Local page
The Role of People Management in Retail Banking
Local page
Influencer Marketing
Local page
Introduction: The Challenger and the Titan
Local page
In Conclusion
Local page
Introduction
Local page
The Future of Traditional Bank Revenue Streams
Local page
Re-bundling the Bank
Local page
How Digital is Affecting the Retail Leader
Local page
In Conclusion
Local page
From Disruption to Partnership
Local page
CIRB I – Module 4 – Exam Questions
Local page
Transactional and Consultative Sales in a Bank
Local page
Roadmap for 2030 Transformation
Local page
The Reality Within Business: Marketing's Customer-centricity Paradox
Local page
The Multi-Generational Challenge
Local page
CIRB I – Module 4 – Exam Questions
Local page
Redefining the Future of Retail Banking
Local page
How Technology is Changing Bank Sales
Local page
Conclusion
Local page
Introduction
Local page
It Matters if You Are Not Customer-centric
Local page
Conclusion
Local page
Introduction
Local page
Impact on Traditional Retail Banks
Local page
Building a Sales Team
Local page
CIRB 3 – Module 5 – Exam Questions
Local page
The Importance of Planning and Preparing
Local page
Trust
Local page
CIRB 3 – Module 5 – Exam Questions
Local page
Transactional and Consultative Sales in a Bank
Local page
How Regulators Fuelled the Fintech Revolution
Local page
The Sales Funnel in Retail Banking
Local page
Introduction
Local page
Starting The Conversation
Local page
Making the Case for a Customer-centric Business
Local page
Introduction
Local page
How Technology is Changing Bank Sales
Local page
Main Fintech and Neobank Set-up Models
Local page
Hiring a Sales Team
Local page
Boss or Leader
Local page
How to Break the Ice and Build Trust
Local page
A Customer-centric Business Model Offers a Solution
Local page
Why Consistency is Key
Local page
Building a Sales Team
Local page
Big Tech is Disintermediating Everyone
Local page
Training a Sales Team
Local page
Leadership Styles
Local page
How to Delight the Customer
Local page
CIRB 1 – Module 3 – Exam Questions
Local page
How to Create a Brand
Local page
The Sales Funnel in Retail Banking
Local page
Risks and Opportunities by 2030
Local page
Motivating a Sales Team
Local page
Main Qualities of a Retail Banking Leader
Local page
How to Sell Your Product From Interest to Sale
Local page
Introduction to Customer Management
Local page
Building a Brand: What to Stand for and What Perception to Create
Local page
Hiring a Sales Team
Local page
Fintechs and Neobanks: Beyond Transactions
Local page
Setting Targets for a Sales Team
Local page
Essential Principles for an Efficient Retail Banking Leader
Local page
How to Close a Sale?
Local page
Core Capabilities
Local page
Steps the Build a Brand
Local page
Training a Sales Team
Local page
Conclusion
Local page
How to Reward Sales Performance
Local page
The Role of People Management in Retail Banking
Local page
Integration of Sales Channels and Digital Marketing
Local page
Key Roles in a Customer-centric Bank
Local page
Communicating the Brand to existing Customers – Personalisation
Local page
Motivating a Sales Team
Local page
CIRB 2 – Module 6 – Exam Questions
Local page
In Conclusion
Local page
How Digital is Affecting the Retail Leader
Local page
Conclusion
Local page
Manage the Relationship Between the Bank, Its People, and Its Customers
Local page
The Impact of Digital Marketing on Branding and Customer Relations
Local page
Setting Targets for a Sales Team
Local page
Introduction
Local page
CIRB 2 – Module 6 – Exam Questions
Local page
The Multi-Generational Challenge
Local page
CIRB I – Module 5 – Exam Questions
Local page
Get, Grow, and Keep Valuable Customers
Local page
The Senior Executive's Role in Building a Brand
Local page
How to Reward Sales Performance
Local page
The Five Important Aspects of People Management
Local page
Introduction
Local page
Conclusion
Local page
Introduction
Local page
Have a Deep Understanding of Customer Needs, Behaviour, and Value
Local page
CIRB 3 – Module 6 – Exam Questions
Local page
In Conclusion
Local page
Training
Local page
Products and Services Characteristics
Local page
CIRB 3 – Module 6 – Exam Questions
Local page
The Five Important Aspects of People Management
Local page
Prospects and Customers
Local page
Introduction
Local page
CIRB I – Module 5 – Exam Questions
Local page
Motivation and Job Rotation
Local page
Retail Bank Products and Services
Local page
Introduction
Local page
Training
Local page
Introduction to Segmentation
Local page
Key Functions of ALM
Local page
Introduction
Local page
Managing by Objectives
Local page
Product Bundles vs Propositions
Local page
Why Consistency is Key
Local page
Motivation and Job Rotation
Local page
Gathering Customer Dreams, Problems to Be Solved, and Jobs to Be Done
Local page
Items to be Tracked and Decided by ALM
Local page
Products and Services Characteristics
Local page
Exiting an Employee
Local page
Retail Bank Propositions
Local page
How to Create a Brand
Local page
Managing by Objectives
Local page
Using Technology to Gain a Deep Understanding of Customers
Local page
Liquidity and Funding Risk
Local page
Retail Bank Products and Services
Local page
Steps in the Exiting of a Professional
Local page
The Distribution Mix
Local page
Building a Brand: What to Stand for and What Perception to Create
Local page
Exiting an Employee
Local page
Engaging Specific Customers or Segments
Local page
Interest Rate Risk
Local page
Product Bundles vs Propositions
Local page
Conclusion
Local page
Omnichannel Distribution and Delivery
Local page
Steps the Build a Brand
Local page
Steps in the Exiting of a Professional
Local page
Optimise Customer Satisfaction and Develop a Relationship of Trust and Loyalty
Local page
Transfer Price
Local page
Retail Bank Propositions
Local page
CIRB 2 – Module 7 – Exam Questions
Local page
In Conclusion
Local page
Communicating the Brand to Existing Customers – Personalisation
Local page
Conclusion
Local page
CIRB 1 – Module 4 – Exam Questions
Local page
How Digital Accounts May Affect the Stickiness of Retail Deposits
Local page
The Distribution Mix
Local page
Introduction
Local page
CIRB I – Module 6 – Exam Questions
Local page
The Impact of Digital Marketing on Branding and Customer Relations
Local page
CIRB 2 – Module 7 – Exam Questions
Local page
Introduction to Sales Management
Local page
Foreign Currency Risk
Local page
Omnichannel Distribution and Delivery
Local page
Product Development
Local page
Introduction
Local page
The Senior Executive's Role in Building a Brand
Local page
Introduction
Local page
Sales Management
Local page
Other Risks
Local page
In Conclusion
Local page
Everything Starts with the Customer – most of the time
Local page
The Importance of Payments
Local page
CIRB 3 – Module 7 – Exam Questions
Local page
Product Development
Local page
Building a Sales Team
Local page
CIRB 3 – Module 7 – Exam Questions
Local page
CIRB I – Module 6 – Exam Questions
Local page
Important Steps in Product Development
Local page
SWOT Analysis of Payments
Local page
Introduction
Local page
Everything Starts with the Customer – most of the time
Local page
Tools to Build Sales Conversions
Local page
Introduction
Local page
Discipline to Map Every Step of Development
Local page
A Brief History of Payments
Local page
Key Functions of ALM
Local page
Important Steps in Product Development
Local page
Hiring a Sales Team
Local page
The Importance of Payments
Local page
Managing Products and Services
Local page
Understanding Payment Methods
Local page
Items to be Tracked and Decided by ALM
Local page
Discipline to Map Every Step of Development
Local page
Training a Sales Team
Local page
SWOT Analysis of Payments
Local page
Setting Goals
Local page
The Role of Card Schemes
Local page
Liquidity and Funding Risk
Local page
Managing Products and Services
Local page
Sales Team Meetings
Local page
A Brief History of Payments
Local page
New and Existing Customers
Local page
Merchant Acquiring
Local page
Interest Rate Risk
Local page
Setting Goals
Local page
Motivating Sales Teams
Local page
Understanding Payment Methods
Local page
Less is More
Local page
Cross-Border SWIFT and Correspondent Banking Payments
Local page
Transfer Price
Local page
New and Existing Customers
Local page
Setting Targets for a Sales Team
Local page
The Role of Card Schemes
Local page
Conclusion
Local page
Digital Payment Methods
Local page
How Digital Accounts May Affect the Stickiness of Retail Deposits
Local page
Less is More
Local page
Target Setting Examples
Local page
Merchant Acquiring
Local page
CIRB 2 – Module 8 – Exam Questions
Local page
The Role of Payment Service Providers in Digital Payments
Local page
Foreign Currency Risk
Local page
Conclusion
Local page
How to Reward Sales Performance
Local page
Cross-Border SWIFT and Correspondent Banking Payments
Local page
Introduction
Local page
Fraud in Payments
Local page
Other Risks
Local page
CIRB 2 – Module 8 – Exam Questions
Local page
Conclusion
Local page
Digital Payment Methods
Local page
The Importance of a Proper Underwriting Process
Local page
Is The Future: 'Cashless or Less Cash?'
Local page
CIRB 3 – Module 8 – Exam Questions
Local page
Introduction
Local page
CIRB 1 – Module 5 – Exam Questions
Local page
The Role of Payment Service Providers in Digital Payments
Local page
The Impact of Delinquency in a Bank
Local page
In Conclusion
Local page
The Importance of a Proper Underwriting Process
Local page
Introduction to Marketing
Local page
Fraud in Payments
Local page
Collections and Recovery
Local page
CIRB I – Module 7 – Exam Questions
Local page
The Impact of Delinquency in a Bank
Local page
The Importance of a Brand
Local page
Is The Future: 'Cashless or Less Cash?'
Local page
Collections Ruler
Local page
Introduction
Local page
Collections and Recovery
Local page
The Difference Between Market Share and Value Share
Local page
In Conclusion
Local page
Collections and Recovery Policies
Local page
Running the Bank: Operational Excellence in Retail Banking
Local page
Collections Ruler
Local page
Marketing Department Structure
Local page
CIRB I – Module 7 – Exam Questions
Local page
Negotiation and Approach Techniques
Local page
Efficiency and Cost Savings
Local page
Collections and Recovery Policies
Local page
Building a Marketing and Sales Promotion Plan
Local page
Introduction
Local page
Collection Technology and Tools
Local page
Drivers of Change
Local page
Negotiation and Approach Techniques
Local page
The Advertising Media Mix
Local page
Running the Bank: Operational Excellence in Retail Banking
Local page
Data and Analytics
Local page
Core Capabilities
Local page
Collection Technology and Tools
Local page
Maintenance Advertising
Local page
Efficiency and Cost Savings
Local page
Collections Database Speeds up the Process
Local page
Continuous Improvement in Bank Operations
Local page
Data and Analytics
Local page
Digital Marketing
Local page
Drivers of Change
Local page
Important Things to Have In Mind When Doing Collections
Local page
Key Project Management Methodologies
Local page
Collections Database Speeds up the Process
Local page
Conclusion
Local page
Core Capabilities
Local page
Trends and Innovations in Debt Collection
Local page
Project Management in Banking Operations
Local page
Important Things to Have In Mind When Doing Collections
Local page
CIRB 1 – Module 6 – Exam Questions
Local page
Continuous Improvement in Bank Operations
Local page
Using a Collections Agency
Local page
Operations Manages the Bank's Technology
Local page
Trends and Innovations in Debt Collection
Local page
Introduction to Retail Banking Products and Services
Local page
Key Project Management Methodologies
Local page
Selling the Bad Debt
Local page
In Conclusion
Local page
Using a Collections Agency
Local page
The Current Account
Local page
Project Management in Banking Operations
Local page
CIRB 2 – Module 9 – Exam Questions
Local page
CIRB I – Module 8 – Exam Questions
Local page
Selling the Bad Debt
Local page
Deposit and Savings Accounts
Local page
Operations Manages the Bank's Technology
Local page
Introduction
Local page
Introduction
Local page
CIRB 2 – Module 9 – Exam Questions
Local page
Payments
Local page
In Conclusion
Local page
The Retail Credit Risk Strategy
Local page
Risk in Retail Banking
Local page
Introduction
Local page
Lending – Unsecured Loans
Local page
CIRB I – Module 8 – Exam Questions
Local page
Managing Credit Risk (An Overview)
Local page
How do retail banks manage risk?
Local page
The Retail Credit Risk Strategy
Local page
Mortgages
Local page
Introduction
Local page
Retail Banking Consumer Default Models
Local page
Risk Governance
Local page
Managing Credit Risk (An Overview)
Local page
Auto Loans
Local page
Risk in Retail Banking
Local page
MSME Banking Default Models
Local page
The Risk Management Process
Local page
Retail Banking Consumer Default Models
Local page
Insurance
Local page
How do retail banks manage risk?
Local page
NPL Default Impact on a Bank
Local page
What are the Risks Faced?
Local page
MSME Banking Default Models
Local page
Investments and Wealth Management
Local page
Risk Governance
Local page
Credit Scoring
Local page
More Risks: Strategic and Competitive Risks
Local page
NPL Default Impact on a Bank
Local page
Pensions
Local page
The Risk Management Process
Local page
Criteria-Based Lending
Local page
Risk Management Tools and Techniques
Local page
Credit Scoring
Local page
Buy Now Pay Later
Local page
What are the Risks Faced?
Local page
Behavioural Credit Scoring
Local page
Identification, Assessment, Mitigation and Control Tools
Local page
Criteria-Based Lending
Local page
Embedded Finance
Local page
More Risks: Strategic and Competitive Risks
Local page
Judgemental Lending – 6Cs
Local page
Crisis Management and Disaster Recovery
Local page
Behavioural Credit Scoring
Local page
CIRB 1 – Module 7 – Exam Questions
Local page
Risk Management Tools and Techniques
Local page
Technology and Data Analytics in Credit Risk Assessment
Local page
In Conclusion
Local page
Judgemental Lending – 6Cs
Local page
Introduction to Operations
Local page
Identification, Assessment, Mitigation and Control Tools
Local page
Loan Fraud Detection and Technology
Local page
CIRB I – Module 9 – Exam Questions
Local page
Technology and Data Analytics in Credit Risk Assessment
Local page
Drivers of Change
Local page
Crisis Management and Disaster Recovery
Local page
Risk Weighted Assets (and What it Means for Banks)
Local page
Introduction
Local page
Loan Fraud Detection and Technology
Local page
Core Capabilities of Operations
Local page
In Conclusion
Local page
Pricing Risk, or Risk-Based Pricing
Local page
What is Retail Credit Risk Management?
Local page
Risk Weighted Assets (and What it Means for Banks)
Local page
Business Continuity
Local page
CIRB I – Module 9 – Exam Questions
Local page
Post-Credit Assessment Portfolio Management
Local page
Identification and Assessment of Credit Risk
Local page
Pricing Risk, or Risk-Based Pricing
Local page
Fraud Detection, Prevention, and Management
Local page
Introduction
Local page
Strategies for Improving Credit Risk Management
Local page
The Main Retail Credit Products and Services
Local page
Post-Credit Assessment Portfolio Management
Local page
Handle Incoming and Outgoing Payments
Local page
What is Retail Credit Risk Management?
Local page
Conclusion
Local page
The Main Forms of Credit Assessment
Local page
Strategies for Improving Credit Risk Management
Local page
Operations and Lending Money
Local page
Identification and Assessment of Credit Risk
Local page
CIRB 2 – Module 10 – Exam Questions
Local page
Islamic Lending
Local page
Conclusion
Local page
Pay Interest on Savings
Local page
The Main Retail Credit Products and Services
Local page
Understanding Standardised Credit Scoring
Local page
CIRB 2 – Module 10 – Exam Questions
Local page
How Operations Performs
Local page
The Main Forms of Credit Assessment
Local page
Portfolio Management
Local page
Process Design and Operational Improvement
Local page
Islamic Lending
Local page
Early Warning Signs
Local page
Business Process Modelling
Local page
Understanding Standardised Credit Scoring
Local page
Risk Mitigation: Why banks take collateral
Local page
Operations Manages the Bank's Technology
Local page
Portfolio Management
Local page
Provisions and Unexpected Risk
Local page
Digital Transformation
Local page
Early Warning Signs
Local page
Case Study: Washington Mutual
Local page
Digital Transformation Programmes
Local page
Risk Mitigation: Why banks take collateral
Local page
CIRB I – Module 10 – Exam Questions
Local page
Project Management
Local page
Provisions and Unexpected Risk
Local page
Agile & Scrum Techniques
Local page
Case Study: Washington Mutual
Local page
Conclusion
Local page
CIRB I – Module 10 – Exam Questions
Local page
CIRB 1 – Module 8 – Exam Questions
Local page
Introduction to Retail Credit Risk Management
Local page
Retail Risk and Corporate Risk
Local page
The Main Features of Retail Loans
Local page
Principles of Credit
Local page
The Bank's Appetite for Risk
Local page
Retail Credit Classification for Individuals
Local page
Retail Credit Classification for SMEs
Local page
Retail Credit Products
Local page
Types of Risk
Local page
Pricing Risk
Local page
Conclusion: Retail Credit Risk Management
Local page
CIRB 1 – Module 9 – Exam Questions
Local page
Introduction
Local page
A Brief History of Payments
Local page
Consumers and Merchants are Driving Change
Local page
Settlement
Local page
Card Issuing, Acceptance and Acquiring
Local page
Digital Instant Payments
Local page
International Payments
Local page
Payments Initiation Services
Local page
Peer-to-Peer Payments
Local page
Cryptocurrencies
Local page
Combatting Fraud
Local page
Risk and Compliance
Local page
Digital Identity
Local page
Conclusion
Local page
CIRB 2 – Module 1 – Exam Questions
Local page
Introduction
Local page
A History of Weak Accounting
Local page
The Finance Department
Local page
How the Stockmarket Values Banks
Local page
The Basel Accords
Local page
CIRB 2 – Module 2 – Exam Questions
Local page
Introduction
Local page
Operating in Customer-centric Way
Local page
Turning Customer Data into an Asset
Local page
Customer Value
Local page
Customer Relationship Management
Local page
Customer Data
Local page
Segmentation and Targeting Customers
Local page
Measuring and Improving Performance
Local page
Conclusion
Local page
CIRB 2 – Module 3 – Exam Questions
Local page
Introduction
Local page
Collections and Recovery Definition
Local page
Collections and Recovery Framework
Local page
Policy and Insight
Local page
Collection Technology and Tools
Local page
Data and Analytics
Local page
Collections Database Speeds up Process
Local page
Importance of Collection Messages
Local page
Tone of Voice
Local page
Using a Collection Agency
Local page
Recovery
Local page
Selling the Debt
Local page
Bad Debt Provisions
Local page
CIRB 2 – Module 4 – Exam Questions
Local page
What is a Fintech?
Local page
Fintech Drivers
Local page
Banking Fintech
Local page
Regulatory Changes
Local page
Banking Sector Pain Points Targeted
Local page
Three Types of Banking Fintech
Local page
Banking Fintech Service Models
Local page
Insurtech
Local page
Wealthtech
Local page
The impact on Financial Services
Local page
Conclusion
Local page
CIRB 2 – Module 5 – Exam Questions
Local page
How the Journey Starts
Local page
Building a Fintech
Local page
Minimal Technical Requirements
Local page
Minimum Regulatory Requirements
Local page
Dynamics of the Business
Local page
Potential Partnerships
Local page
A clear Budget for Pilot
Local page
Sources of Funding
Local page
Most Common types of Fintechs
Local page
Fintechs need to deliver the promised customer centricity
Local page
Conclusion
Local page
CIRB 2 – Module 6 – Exam Questions
Local page
Introduction
Local page
The Hiring Process
Local page
Training
Local page
Appraisal and Goals Time
Local page
Importance of Motivation
Local page
Exiting Employees
Local page
Conclusion
Local page
CIRB 2 – Module 7 – Exam Questions
Local page
Introduction
Local page
Product Development
Local page
Managing Products and Services
Local page
Conclusion
Local page
CIRB 2 – Module 8 – Exam Questions
Local page
Introduction
Local page
Target Operating Model
Local page
Building for a Digital Future
Local page
Building a Data Driven Bank
Local page
Customer Data Management
Local page
Managing Programmes and Projects
Local page
Measuring and Improving Performance
Local page
Deploying resources
Local page
Building a Modern Retail Bank
Local page
Conclusion
Local page
CIRB 2 – Module 9 – Exam Questions
Local page
Introduction
Local page
Retail Credit Strategy / Policy
Local page
Retail Credit Development Cycle
Local page
Risk assessment & credit scoring techniques
Local page
Key documents associated with lending
Local page
Conclusion
Local page
CIRB 2 – Module 10 – Exam Questions
Local page
Introduction
Local page
The impact on corporate governance of the advent of the knowledge economy
Local page
The Risks of Corruption that Arise in International Banking
Local page
Banks as Drivers Towards a Green Economy
Local page
CIRB 3 – Module 1 – Exam Questions
Local page
A Race Against Time
Local page
The Influencers
Local page
Voluntary Reporting and its Deficiencies
Local page
Opportunities for Banks
Local page
National and Regional Regulators
Local page
Postscript
Local page
CIRB 3 – Module 2 – Exam Questions
Local page
Learning Outcomes
Local page
Introduction
Local page
BCBC views on Risk
Local page
Main Features of Basel III
Local page
Credit portfolio management
Local page
SME Lending
Local page
Islamic lending
Local page
Conclusion
Local page
CIRB 3 – Module 3 – Exam Questions
Local page
Introduction
Local page
Why should you build a customer-centric digital retail bank?
Local page
What are incumbent banks doing?
Local page
Customer-centricity will achieve results
Local page
A modern customer-centric digital bank
Local page
CIRB 3 – Module 4 – Exam Questions
Local page
Introduction
Local page
Leader and Boss or Leader?
Local page
Leadership Styles
Local page
Main qualities of a Retail Banking Leader
Local page
How to be a Retail Banking Leader
Local page
Leading People in Retail Banking
Local page
Summary
Local page
CIRB 3 – Module 5 – Exam Questions
Local page
Introduction
Local page
Why Consistency Is Key
Local page
How To Create A Brand
Local page
Building A Brand: What To Stand For And What Perception To Create
Local page
New Companies
Local page
Steps To Build A Brand
Local page
Mass Media Brand Campaigns – 'Above The Line'
Local page
The Senior Executive's Role In Building An Enduring Brand
Local page
CIRB 3 – Module 6 – Exam Questions
Local page
Introduction
Local page
ALCO's Purpose
Local page
Important Items To Track To Undertake ALM
Local page
How Much Capital Should A Bank Have?
Local page
Liquidity Risk
Local page
Funding Risk
Local page
Interest Rate Risk
Local page
Transfer Price
Local page
Foreign Currency Risk
Local page
Conclusion
Local page
CIRB 3 – Module 7 – Exam Questions
Local page
Introduction
Local page
Card Issuing – The Credit Card
Local page
Card Issuing – The Debit Card
Local page
Card Issuing – Prepaid Cards
Local page
Card Issuing – Travel & Entertainment Cards
Local page
Card Issuing – Fleet Cars and Fuel Cards
Local page
Card Issuing – Corporate Cards
Local page
Card Issuing – Credit Card Issuers
Local page
Card Acceptance – Introduction
Local page
Card Acceptance – Point of Sale
Local page
Card Acceptance – MPOS: Mobile Point of Sale
Local page
Card Acceptance – Interchange Fees
Local page
Card Acceptance – Merchant Discount Rate
Local page
Card Acceptance – Card Authorisation
Local page
Card Acquiring – Introduction
Local page
Card Acquiring – Digital Acquiring
Local page
Digital Payments – Module 1 – Exam Questions
Local page
Mobile Payments – Feature Phone
Local page
Mobile Payments – The Smartphone
Local page
Mobile Payments – USSD Services
Local page
Mobile Payments – The QR Code
Local page
Mobile Payments – Mobile Money
Local page
Mobile Payments – The Mobile Wallet
Local page
Mobile Payments – The Digital Wallet
Local page
Retail Payments – Remittances
Local page
Retail Payments – Cross-Border Payments
Local page
Retail Payments – SME Payments
Local page
Retail Payments – Bill Payments and B2B Payments
Local page
Corporate Payments – Wholesale Payments
Local page
Corporate Payments – Batch Payments & Correspondent Banking
Local page
Corporate Payments – Real Time Gross Settlement
Local page
Money, Cash, and Currency – Money
Local page
Money, Cash, and Currency – E-Money
Local page
Money, Cash, and Currency – Digital Currencies
Local page
Money, Cash, and Currency – Cryptocurrencies
Local page
Money, Cash, and Currency – Central Bank Digital Currencies
Local page
Digital Payments – Module 2 – Exam Questions
Local page
Payment Processing – Three-Party and Four-Party Models
Local page
Payment Processing – American Express
Local page
Payment Processing – Visa
Local page
Payment Processing – Mastercard
Local page
Payment Processing – China UnionPay & UnionPay International
Local page
Payment Processing – JCB
Local page
Payment Processing – Discover & Diners Club
Local page
Payment Processing – National and Domestic Networks
Local page
Payment Processing – Payment Switch & Payment Gateway
Local page
Fraud and Cybersecurity – Fraud
Local page
Fraud and Cybersecurity – Cybersecurity
Local page
Fraud and Cybersecurity – Chargebacks
Local page
Fraud and Cybersecurity – Payments Regulation
Local page
Fraud and Cybersecurity – Compliance in Payments
Local page
Fraud and Cybersecurity – Risk in Payments
Local page
Fraud and Cybersecurity – Payments Standards
Local page
Digital Payments – Module 3 – Exam Questions
Local page
Data and Payments – Data
Local page
Data and Payments – Data Localisation
Local page
Data and Payments – Payments Under Open Banking
Local page
Data and Payments – AISPs and PISPs
Local page
The New Value Chain
Local page
Loyalty and Analytics
Local page
Value-Added Services – Artificial Intelligence
Local page
Value-Added Services – Machine Learning
Local page
Sales and Marketing – Prospecting
Local page
Sales and Marketing – Pricing
Local page
Sales and Marketing – Buy Now Pay Later
Local page
Digital Payments – Module 4 – Exam Questions
Local page
Introduction to Retail Banking
Local page
Banks and the Accumulation of Wealth
Local page
The First Retail Banks
Local page
Commercial Banks Enter the Retail Banking Market
Local page
The Rise of Retail Banking
Local page
Retail Banking Through the Economic Cycles
Local page
Business on the Internet
Local page
Digital Banking and Digitalisation
Local page
Fintech Case Studies
Local page
Banking on the Phone
Local page
Retail Banking Business Models
Local page
Banking Regulation
Local page
An Evolution From Bank Control of Payments
Local page
Leadership of a Retail Bank – Module 1 – Exam Questions
Local page
Introduction to Ethics and Compliance
Local page
Ethics in Business
Local page
Ethical and Unethical Behaviour
Local page
Case Studies: Countrywide (US) and Northern Rock (UK)
Local page
From Mortgage to Security
Local page
Ethics and Oaths
Local page
The Mis-selling of Financial Services
Local page
Compliance – Internal and External
Local page
Money Laundering
Local page
Leadership of a Retail Bank – Module 2 – Exam Questions
Local page
Introduction to Retail Banking Business Models
Local page
Business Models
Local page
Business Strategy and Business Models
Local page
Product-centric, Channel-centric, or Customer-centric?
Local page
Defining Customer-centricity
Local page
Drivers of Change and Un-bundling the Bank
Local page
Re-bundling the Bank
Local page
The Reality Within Business: Marketing's Customer-centricity Paradox
Local page
It Matters if You Are Not Customer-centric
Local page
Trust
Local page
Making the Case for a Customer-centric Business
Local page
A Customer-centric Business Model Offers a Solution
Local page
Leadership of a Retail Bank – Module 3 – Exam Questions
Local page
Learning Outcomes
Local page
Introduction
Local page
BCBC views on Risk
Local page
Main Features of Basel III
Local page
Credit portfolio management
Local page
SME Lending
Local page
Islamic lending
Local page
Conclusion
Local page
Leadership of a Retail Bank – Module 4 – Exam Questions
Local page
Introduction
Local page
Why should you build a customer-centric digital retail bank?
Local page
What are incumbent banks doing?
Local page
Customer-centricity will achieve results
Local page
A modern customer-centric digital bank
Local page
Leadership of a Retail Bank – Module 5 – Exam Questions
Local page
Introduction
Local page
Leader and Boss or Leader?
Local page
Leadership Styles
Local page
Main qualities of a Retail Banking Leader
Local page
How to be a Retail Banking Leader
Local page
Summary
Local page
Leadership of a Retail Bank – Module 6 – Exam Questions
Local page
Introduction
Local page
Why Consistency Is Key
Local page
How To Create A Brand
Local page
Building A Brand: What To Stand For And What Perception To Create
Local page
New Companies
Local page
Steps To Build A Brand
Local page
Mass Media Brand Campaigns – 'Above The Line'
Local page
The Senior Executive's Role In Building An Enduring Brand
Local page
Leadership of a Retail Bank – Module 7 – Exam Questions
Local page
Exam Questions
Local page
Fintech Revolution
Local page
Fintech Journeys
Local page
Product Management
Local page
Retail Credit Risk Management
Local page
Introduction to Retail Credit Risk Management
Local page
Retail Risk and Corporate Risk
Local page
The Main Features of Retail Loans
Local page
Principles of Credit
Local page
The Bank's Appetite for Risk
Local page
Retail Credit Classification for Individuals
Local page
Retail Credit Classification for SMEs
Local page
Retail Credit Products
Local page
Types of Risk
Local page
Pricing Risk
Local page
Conclusion: Retail Credit Risk Management
Local page
Retail Credit Risk – Module 1 – Exam Questions
Local page
Introduction
Local page
Retail Credit Strategy / Policy
Local page
Retail Credit Development Cycle
Local page
Risk assessment & credit scoring techniques
Local page
Key documents associated with lending
Local page
Conclusion
Local page
Retail Credit Risk – Module 2 – Exam Questions
Local page
Learning Outcomes
Local page
Introduction
Local page
BCBC views on Risk
Local page
Main Features of Basel III
Local page
Credit portfolio management
Local page
SME Lending
Local page
Islamic lending
Local page
Conclusion
Local page
Retail Credit Risk – Module 3 – Exam Questions
Local page
Introduction to Operations
Local page
Drivers of Change
Local page
Core Capabilities of Operations
Local page
Business Continuity
Local page
Fraud Detection, Prevention, and Management
Local page
Handle Incoming and Outgoing Payments
Local page
Operations and Lending Money
Local page
Pay Interest on Savings
Local page
How Operations Performs
Local page
Process Design and Operational Improvement
Local page
Business Process Modelling
Local page
Operations Manages the Bank's Technology
Local page
Digital Transformation
Local page
Digital Transformation Programmes
Local page
Project Management
Local page
Agile & Scrum Techniques
Local page
Conclusion
Local page
Operations in Retail Banking – Module 1 – Exam Questions
Local page
Introduction
Local page
Target Operating Model
Local page
Building for a Digital Future
Local page
Building a Data Driven Bank
Local page
Customer Data Management
Local page
Managing Programmes and Projects
Local page
Measuring and Improving Performance
Local page
Deploying resources
Local page
Building a Modern Retail Bank
Local page
Conclusion
Local page
Operations in Retail Banking – Module 2 – Exam Questions
Local page
What is a Fintech?
Local page
Fintech Drivers
Local page
Banking Fintech
Local page
Regulatory Changes
Local page
Banking Sector Pain Points Targeted
Local page
Three Types of Banking Fintech
Local page
Banking Fintech Service Models
Local page
Insurtech
Local page
Wealthtech
Local page
The impact on Financial Services
Local page
Conclusion
Local page
Operations in Retail Banking – Module 3 – Exam Questions
Local page
Step 1.1
Local page
Step 1.2
Local page
Step 2.1
Local page
Step 2.2
Local page